How does delivery work?
✔︎ We use Sendle Post for most of our deliveries. You can expect your parcel within 2-14 business days from when it leaves our warehouse.
*PLEASE NOTE due to current high demand and workplace social distancing requirements our distribution centre is taking slightly longer to send orders than usual.
When we ship the order you will receive a confirmation email with a tracking number that says your delivery from Sage & Twine is on its way. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.
If the item has a specified "sent" date beside it in brackets this means the item is a pre-sale purchase and you will receive that item in 2 - 14 business days from this "sent" date. Please note that while we send your order out as a whole, 1M is the maximum amount that we can Ship Via Australia-Post so we cannot guarantee packages will stay together during transit.
If your order does not arrive within 30 business days, please contact us so that we can follow it up with Australia Post. We guarantee your parcel's delivery by requiring a signature on arrival. Australia Post may contact you offering safe drop - if you accept this we do not take responsibility for the package.
Do you have a returns policy?
✔︎ Yes! We are extremely confident that you will love Our Products However if you do not find them suitable for you we do offer a 14-day returns policy.
The product being returned must be in an unused condition and returned along with the Packaging that it arrives in.
If your return item arrives without the Packaging , or is deemed unfit by our inspection team for any reason we reserve the right to deny your refund.
If you need to return your Items please email our team at firstname.lastname@example.org with your order name and number, as well as the reason why you would like to return your Items.
Our Customer Service Team will then ask few mandatory questions regarding your return in order to for us to avoid people taking advantage of our system.
We will send you a return shipping label for free, that you will be required to attach to your original packaging before dropping it off at a post office.