Shipping policy

How does delivery work?

✔︎ We use Sendle Post for most of our deliveries. You can expect your parcel within 2-8 business days (or 6-9 business days for international orders) from when it leaves our warehouse. 

 *PLEASE NOTE due to current high demand and workplace requirements our distribution centre is taking slightly longer to send orders than usual.

When we ship the order you will receive a confirmation email with a tracking number that says your delivery from Sage & Twine is on its way. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.

If the item has a specified "sent" date beside it in brackets this means the item is a pre-sale purchase and you will receive that item in 2 - 14 business days from this "sent" date. Please note that while we send your order out as a whole, 1-metre is the maximum amount that we can Ship Via Australia-Post so we cannot guarantee packages will stay together during transit.

If your order does not arrive within 30 business days, please contact us so that we can follow it up with Australia Post. We guarantee your parcel's delivery by requiring a signature on arrival. Australia Post may contact you offering safe drop - if you accept this we do not take responsibility for the package. 

Do you have a returns policy?

 ✔ Yes! We are extremely confident that you will love our products. However, if you do not find them suitable for you, we do offer a 30-day returns policy.

The product being returned must be in an unused condition and returned along with the original packaging that it arrives in.

If your return item arrives without the packaging or is deemed unfit by our inspection team for any reason, we reserve the right to deny your refund.

Please note:

  • We will not refund shipping costs if the order has already been processed or shipped.
  • We do not provide free return labels. All return shipping expenses must be covered by the customer.

If you need to return your items, please email our team at support@sageandtwineco.com with your order name and number, as well as the reason why you would like to return your items.

Our Customer Service Team will then ask a few mandatory questions regarding your return in order to prevent misuse of our returns policy.